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Jacob's Musical Chimes Repair Info
Your "Traditional" (i.e., Echo, Whisper, Cascade, Waterfall, Cathedral or
Grandfather) windchime carries a lifetime warranty. There are two options for
getting a broken chime repaired.
Option 1: Request a Free Repair Kit
If all the pipes on your chime are still hanging and the problem is only a
broken center cable, we offer a free and easy repair kit to get you up and
chiming again. If your chime needs more help than that, skip to Option 2.
To order a Center Cable Repair kit:
Call us at 1-800-627-5840 or send us a message to request a kit. You will need to know which model
(Waterfall, Cathedral, etc.) you own. To identify your chime, count the total
number of pipes and measure the longest pipe. Then use this chart:
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Pipes |
Longest pipe |
| Echo |
3 |
17" |
| Whisper |
7 |
7" |
| Cascade |
7 |
11-1/2" |
| Waterfall |
9 |
12-1/2" |
| Cathedral |
9 |
17" |
| Grandfather |
7 |
25" |
|
Do you need a new "Clapper" or "Windcatcher" with your repair kit? The Clapper
is the disk that normally sits flat in the middle of your chime and strikes the
pipes. The Windcatcher is the larger disk that normally hangs at the bottom of
the chime. If you are missing either or both of these disks, ask for
replacements — they're free!
The Center Cable Repair kit comes with everything you need to restore your
center cable assembly to brand new, including cable, crimps and instructions.
The only tool you will need is a pair of pliers. If you order a repair kit online, be sure to mention which model
windchime you have, whether you need one or both disks, and your mailing
address.
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Option 2: Send It Back to Jacob
If any of the pipes on your chime have fallen off, or the wood top is cracked
or broken, or you just don't want to mess with it, pack up all the pieces and
send them back to the chimemaker for a good going over:
Jacob's Musical Chimes
Attention: Repair
5308-B East 2nd Street
Long Beach, CA 90803
Repairs spend about 4 weeks in our shop before they go on their way back to
you. Please enclose $10.00 (made out to Jacob's Musical Chimes) for return
shipping. And don't forget to enclose a note inside the box with your
return address!
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